Director General's Office
- Internal Audit Unit
- Corporate Communications Unit
- Legal Service Unit
- Procurement Management Unit
- Risk Management Unit
- Quality Management Unit
Directorate of Industry Affairs (D/IA)
- Analyze and determine Tariffs, Rates, Commissions and other charges for communications services;
- Manage operations of the Tele-traffic Monitoring System (TTMS);
- Monitor Communication Industry and regulatory development likely to affect the Authority’s responsibilities;
- Determine communication markets and assess competition in the markets
- Carry out periodic survey and analysis of macroeconomic trends and development pertaining to Communications Industry;
- Handle the operations of the mobile money monitoring platform;
- Manage the Central Equipment Identification Register (CEIR) and SIM card registration database;
- Make periodical statistical analysis and interpretations on trends of communication indicators
Directorate of Licensing and Enforcement (D/LE)
- Oversee the development, implementation and review of Regulations, Rules, and Guidelines for licensing and regulations of communication services;
- Manage licensing, compliance and Consumer Affairs Processes;
- Provide advice on Licensing and Enforcement matters;
- Formulate work programmes for the compliance to License Conditions and supervise implementation;
- Prepare and manage programs on public and consumer awareness issues;
- Oversee preparations and implementation of complaints handling mechanisms;
- Provide Secretariat Services to the TCRA Board, Content and Complaints Committees;
- Liaise with TCRA Consumer Consultative Council on Consumer issues,
- Coordinate activities of Regional and International Organizations related to ACRAN matters.
Directorate of ICT and Application Services (D/ICTAS)
- Formulate and coordinate implementation of policies on information and communications technologies development;
- Formulate Standards, Procedures, Rules, Guidelines and Regulations for operating communication networks, systems and services;
- Formulate work programmes of the Directorate, supervises and coordinates implementation and evaluates performance;
- Develop and implement Public Key Infrastructure (PKI);
- Oversee the operations of Tz-CERT;
- Oversee the operation of Communications Museum;
- Oversee the implementation of issues related to Cyber Security;
- Oversee Corporate ICT function;
- Coordinate activities of Regional and International Organizations responsible for regulated sectors development pertaining to Technology and Standards
Directorate of Corporate Resources Management (D/CRM)
- Formulate and coordinate implementation Financial and Human Resource Policies and Procedures;
- Formulate Procedures, Rules, Guidelines and Regulations for effective and efficient management of human and financial resources in the Authority;
- Formulates Policies and Procedures for efficient and effective systems of administration;
- Provide expertise and technical advice on finance management to the Authority;
- Oversee preparation and implementations of the Authority’s Strategic and the Annual Action Plans, and Budgets and conduct mid-term reviews of Strategic Plans and budgets;
- Monitor and evaluate the implementation of Strategic and Annual Plans of the Authority;
- Formulates standards, processes and standard operation procedures for managing Human Resources through establishment of Authority’s Staff and Financial Regulations, Accounting Manual;
- Coordinates External Audit Activities within the Authority;
- Serve as Secretary to the Appointment, Disciplinary and Review Committee;
- Oversee preparation of overall Authority’s Performance Reports.
- Prepare Management Reports in the areas of Human and Financial Resources Management, Provision of Administrative Service and Overall implementation of the Authority’s Plans;
- Coordinate development of long and short term plans and budgets for the Authority and oversee the implementation of the same;
- Coordinate Periodic and Annual Performance Appraisal in respect of officers in the Directorate;
- Oversee Planning, Monitoring and Evaluation of Authority Function and Projects;
- Provide ITU Focal Point services.