QUALITY POLICY
Being mandated to regulate communication sector in Tanzania, TCRA is committed to creating a conducive environment for Licensees, provision of resources for maintaining and continuously improve its Quality Management System, to ensure provision of quality and affordable services to Consumers while fulfilling legal and regulatory requirements.

QUALITY OBJECTIVES 2024-25

1.To ensure that our Licensees meet the following compliance levels to Quality of Service by June 2025:

a. Network availability improved from 99.7% to 99.9%;

b. Communication service coverage improved as follows

     i. Traditional radio: From 55.50% to 60%;​​​​​​​

    ii. TV Broadcasting

Satellite platform: Maintained at 99.5%;

DTT platform: From 56% to 60%.​​​​​​​

    ​​​​​​​​​​​​​​iii. Voice (2G): From 98% to 98.5%;

     iv. Internet – Broadband (4G): From 83% to 87%;

c. ​​​​​​​Postal service: Achievement in postal delivery standards from 63% to 65%;

d. Broadcasting (Radio & TV):

   i. Adherence to program line-up and content from 87% to 90%;

   ii. Adherence to content quota (local vs foreign) from 85% to 90%;

2. To maintain/improve both Customer and Consumer satisfaction by June 2025 through:

​​​​​​​    a. Decreasing Individual license processing time from >90 days to less than 90 days; DLC (MLS);

     b. Decreasing referred Consumer’s complaint resolution time from 60 days to 55 days from the date of hearing;

4. To improve the customer satisfaction proportion from 95% to 98% by June 2025.